We understand that our products are an investment for most people, and we are eager to help you get the most out of it. Adequate care of Chainsaw Protection products will not only increase the products lifespan, but it will also ensure optimal performance in the event of an accident. Please read and follow the instructions below to get the most out of your purchase.
KEEP IT SAFE
Examinations have shown that contamination of the clothing can have a negative effect on the functionality of the cut-protection. In order to ensure the best possible protection, please observe the following rules for cleaning and care of the cut-protection.
Cut-protective clothing requires special care and should be cleaned regularly. If worn daily with average soiling, it should be cleaned every week. If severely soiled, wash immediately.
o Normal temperature (40°C)
o Washing powder recommended
o Iron at medium temperature
o Hang to dry
o Do not spin dry
o Do not put in dryer
o Do not dry-clean
o Do not bleach with chlorine
Tips for Quick Drying
o Hang dry during the day – the light and warmth from the daytime are more efficient
o Ensure that clothing is spaced from other items for optimal drying airflow
o Place your drying rack in the sunniest, driest/breeziest area of the house (or outside on a hot and dry day)
o Flip the clothing part way through the drying process
o Put a dehumidifier near the drying rack
Pfanner products are offered in a wide array of size options to accommodate a maximum number of people. As a general rule, garments should be selected so that they do not restrict movement in any way. At the same time, they should not be loose as to avoid the risk of catching on branches or other hazards.
Pfanner Canada has a very lenient return policy. If you do not feel like the size you ordered is correct for you, please get in touch ASAP. We would be happy to cover the exchange shipping for any new and unworn products.
MAKE IT LAST
Following the instructions above will ensure a maximum lifespan for your clothing. Dirt and grime make the garments more prone to general wear and tear. Lack of proper cleaning and care can be especially damaging to zippers.
The most effective thing users can do to make their clothing last is clean regularly and adequately. Please follow the cleaning instructions provided above vigilantly.
Choosing the right size is not only important to ensure safety, but it also helps optimize the lifespan of the clothing. If the clothing is too tight, it may add extra stress on the seams and zippers of the garment and negatively affect the longevity. Contrarily, garments that are too loose can incur damage from catching on surrounding hazards, such as branches.
On cut-protective clothing, only the outer layer may be repaired. Do not attempt to patch, modify, shorten, or sew through the cut protection lining.
If the outer material is in need of repair, please repair immediately to avoid further damage. Thermo-adhesive patches can be purchased from your local dealer or at PfannerCanada.com.
No cut-protection clothing can provide absolute protection against injuries by chainsaws. The degree of protection depends on numerous factors (ex. Chain-speed, engine torque, angle at which the bar contacts the fabric, working position, etc.). Cut-protection is not a replacement for safe working practices.
Please read the Chainsaw Protection Manual located in the bag with your purchase for all safety details and warnings.
If you have experienced damage to you garment that is an obvious manufacturer’s defect, please go to www.PfannerCanada.com/warranty-claim-form to submit your claim. You will need to provide the following information:
o Personal information
o Product information
o Invoice, Invoice #, or Order # of your purchase
o Name of retailer your product was purchased from
o Clear and detailed photographs of the damage
All claims will be considered and you will receive a response indicating whether your claim is approved for replacement, approved for repair, or not approved.